Awaiting payment from a customer? Take a chunk out of your admin time and automate staggered email reminders and see who has yet to pay with the Payment Dunning module from Mailbeez.
This advanced MailBeez multistep module automates the process of Dunning for orders that require payment in advance of despatch. In effect an intelligent and fully automated payment reminder system, the Payment in Advance Dunning module can be configured to send emails to all open, non despatched orders that are awaiting payment, with emails developing from friendly reminders, all the way through to debt collection.
For each step you can easily configure the email template, (these are called .tpl files and will hopefully familiar to you from using other Mailbeez modules) and the delay between steps. Plus, for each step you can configure the Email template (.tpl file as you know them from other MailBeez modules) and the delay after the step before.
To identify which orders require a payment in advance before processing you just need to configure your order status / payment modules as following:
- You need to have an order status which identifies orders with a pending payment, e.g. “waiting for payment”
- All “in advance” payment types need to have this order status as default when the order is created or approved. You can choose the default order status in the payment module setting
For automatic cancellation of orders you need to have an order status in your system like “canceled” for example.
requires MailBeez 2.1+