NEW: Tutorial: Guide to Getting Started
Support Forums
Please use the Official MailBeez Support Forum on forums.oscommerce.com
All Platforms
http://forums.oscommerce.com/topic/359282-automatic-trigger-email-campaigns-with-mailbeez-modules/
Zen-Cart
sunflowertami started a Thread on Zen-Cart.com as well:
http://www.zen-cart.com/forum/showthread.php?t=158085
CRE Loaded
http://creloaded.org/forum/39/29643.html
Deutsche Supportforen:
Deutschsprachigen Support gibt es in folgenden foren:
xtc-modified.org (xt:commerce, Gambio GX)
MailBeez – Automatische Aftersales Kundenpflege
http://www.xtc-modified.org/forum/topic.php?id=8525
OsCommerce.de
Frequently Asked Questions F.A.Q.
Q: Could my store’s server get black listed by emailing with MailBeez?
A: In our experience (24+ months sending over 50.000+ emails), the answer is no.
What makes MailBeez different from ESP’s sending to mailing lists is that the actual sending volume is comparably low. A good example is the Review Advanced module, wherein if this module active on your store, the number of emails asking customers to review a product would not exceed the number of orders received; behaviour which will not usually flag your server up as engaging in irregular activity. It’s worth also remembering that every Mailbeez email includes an unsubscribe link in the footer, which is a well regarded indicator that your emails are not in fact spam, and hence, unlikely in turn to get your server black listed.
Q: Is MailBeez compliant with data protection policies?
A: MailBeez is installed on your server, and operated from within your store’s admin area, and as such, does not export any data to us, or indeed any 3rd party. In short, you keep your customer’s data in your system.
Q: Zen Cart: All emails are sent in TXT, not HTML format. How can I change this?
A: Mailbeez on Zen Cart relys on the Zen Cart mail engine which queries each email address to find out which format the recipient prefers (reverse look-up). If you think all emails are sent in TXT you probably have been testing MailBeez with an email address w/o an account in your Zen Cart installation.
If your Zen Cart is configured to send HTML emails, you need to set up a customer account with your CC-email / send-copy-to email and configure this account to receive emails in HTML format.
When using this email address for testing / CC you should now receive the HTML version.
Tutorial on how to configure Zen Cart to be able to send emails as HTML:
http://tutorials.zen-cart.com/index.php?article=113
Q: Zen Cart: The Subject Line is repeated in the body. How can I remove this?
A: when you choose not to override Zen Carts Email Template system, the body content of the MailBeez modules will be merged into Zen Carts default email template located in
/email/email_template_default.htm
there you can remove the subject line
Q: How often can I run MailBeez?
A: The quick answer is as often as you want. In practice, a typical installation would run at least once daily through a cronjob activation. If you do want to trigger Mailbeez more regularly, there is no risk of sending the same email twice due to the MailBeez tracking feature.
Q: Will customers receive the same email several times?
A: No, each iteration will be sent exactly once to each customer matching the criteria. Email campaigns are tracked in the table ‘mailbeez_tracking’, controlled within the MailBeez framework, not in an individual module’s code.
Q: My installation failed – what can I do?
A: Have a cup of tea and relax. Ahh, that’s better. Now, if for any reason your automatic installation fails, please remove the MailBeez configuration with this SQL statement
[sql]DELETE FROM configuration WHERE configuration_key LIKE ‘MAILBEEZ_%’;[/sql]
in ZenCart you might need to add your DBPREFIX to the tablename “configuration”.
Now you should see the initial install-button and can start from new.
Q: I get a 404 – what can I do?
A: You have a SEO add-on installed, which rewrites URLs of the MailBeez system.
Solution: You need to add
mailhive.php
admin/mailbeez.php
as exclusions to avoid rewriting these URLs
Q: I get a 403 – what can I do?
A: You have a Security solution installed (e.g. osc_sec) which does not allow certain URL parameters (e.g. “../”)
Solution: You need to configure / adopt this solution to allow these parameters for <admin-dir>/mailbeez.php page requests
Q: I get a 500 in every pop-up – what can I do?
A: All pop-ups are calling mailhive.php located in the store-root (you can also try to call it directly in a browser.
Solution: please check your configuration located in includes/configure.php. The value for the constant DIR_FS_CATALOG must end with “/”, e.g. like define(‘DIR_FS_CATALOG’, ‘/home/yourshop/public_html/’);
Q: I can’t enter a certificate for a premium module – the certificate is too long and the field does not allow that many characters
A: You have a modification in your admin-system, which only allows e.g. 100 characters for configuration setting (no idea why that should be usefull…)
Solution: Remove the “maxlength=”110″ modification from function <xxx>_draw_input_field() defined in “<admin>/includes/functions/html_output.php”
Q: The certificate I got does not activate the module!
A: The domain you entered in the ordering-process does not match which your Server-Domain. Please to go Mailbeez > tab “about” and find the exact Server-Domain in the red box. Contact MailBeez and request a valid certificate
Q: I have a test-system, but the certificate is not valid
A: Please request a free test certificate giving the exact URL of the test server: Please to go Mailbeez > tab “about” and find the exact Server-Domain in the red box.
Q: I use OsCommerce and all popups for Advanced modules are blank!
A: Very likely you use FWR Security, please add catalog/mailhive.php as an exception and allow “/” in the URL!
Find the addon on http://addons.oscommerce.com/info/5752, in the documentation you find a section how to “Excluding Certain Files from Cleansing”, follow the instructions and add mailhive.php like this:
// If you need to exclude a file from cleansing then you can add it like below
$security_pro->addExclusion('mailhive.php');
Background: the Advanced modules use “/” in their URL, which is a valid character, but cleansed by FWR Security
Q: All popups for Advanced modules are blank!
A: Very likely you are having Suhosin (http://www.hardened-php.net/) installed on your Server
Please create a file e.g. “fix.php” in
mailhive/common/local/fix.php
with this content:
<?php
$_GET["module"] = $_REQUEST["module"];
?>
Background: the Advanced modules use “/” in their URL, which is a valid character, but obviously not accepted by Suhosin
Q: I use OsCommerce with STS and all popups show my storefront
A: please check out this thread:
http://forums.oscommerce.com/topic/359282-automatic-trigger-email-campaigns-with-mailbeez-modules/page__st__140__p__1531162#entry1531162
Q: All popups are blank!
A: Your Security token must only contain characters and numbers!
Q: I can’t send any test email!
A: Check if you have VALID email addresses for “Copy To” and “Send Simulation to”
Q: MailBeez sends only one email
A: Please check your “send copy to” and “send simulation to” email address. Invalid email address can stop the sending process.
Q: Some recipients get html code instead of html emails
A: This will very likely as well happen with your Order confirmation Email – The reason is not related to MailBeez.
Check the Linefeed settings of your Email System (part of your Shopping System – not MailBeez). Try if a change to “LF” helps.
General
In our experience (24+ months sending over 50.000+ emails), the answer is no.
MailBeez only sends to your registered customers - they will very likely not mark the emails as spam
MailBeez is installed on your server, and operated from within your store's admin area, and as such, does not export any data to us, or indeed any 3rd party. In short, you keep your customer's data in your system.
