BeezDesk Customer Insight

The extensible BeezDesk CRM Customer Insight add-on helps you to improve both your understanding about your customers and your customer service by giving you a customer centric view about the customer related data in your MailBeez compatible store.

The modular Customer Insight view can be opened from any page with customer information (customer, order), while the CRM Pad is available on any store admin page.

Developers can easily enhance the Customer Insight view e.g. with modules to pull-in customer related information from 3rd party systems and reduce development efforts to a minimum. There is no need to modify the core files to keep everything easy to update.

The Customer Insight view gives you an immediate overview of all orders, products purchased, etc and can be upgraded towards a fully featured professional multichannel ticket system supporting email, live chat, Facebook, twitter, phone calls including web forms, knowledge base, forums and suggestion boards for a real multichannel customer support solution. This allows store owners to consolidate their communication channels and streamline their customer support.

read more about BeezDesk CRM

Installation

requirements

  • MailBeez V3+ is installed (free - download MailBeez Quickstart Pack)

This module is pre-integrated with Gambio 2.3+ so you can skip the following steps.

To add the BeezDesk CRM Pad and BeezDesk Customer Insight button to the store-admin pages, see following instructions:

All Systems

open

(shop)/<admin-dir>/includes/footer.php

insert within

<?php ... ?>

following code

// BOF: Mailbeez Customer Insight
define('MH_DIR_FS_CATALOG', (substr(DIR_FS_CATALOG, -1) != '/') ? DIR_FS_CATALOG . '/' : DIR_FS_CATALOG);
@include(MH_DIR_FS_CATALOG . '/mailhive/configbeez/config_customer_insight/includes/admin_footer_include.php');
// EOF: Mailbeez Customer Insight

Additional installation-instructions:

Zencart

open

(shop)/<admin-dir>/index.php

insert above

<body>

following code:

<?php
// BOF: Mailbeez Customer Insight
define('MH_DIR_FS_CATALOG', (substr(DIR_FS_CATALOG, -1) != '/') ? DIR_FS_CATALOG . '/' : DIR_FS_CATALOG);
@include(MH_DIR_FS_CATALOG . '/mailhive/configbeez/config_customer_insight/includes/admin_footer_include.php');
// EOF: Mailbeez Customer Insight
?>

Modified-Shop

open

(shop)/<admin-dir>/start.php

insert above

<body>

following code:

<?php
// BOF: Mailbeez Customer Insight
define('MH_DIR_FS_CATALOG', (substr(DIR_FS_CATALOG, -1) != '/') ? DIR_FS_CATALOG . '/' : DIR_FS_CATALOG);
@include(MH_DIR_FS_CATALOG . '/mailhive/configbeez/config_customer_insight/includes/admin_footer_include.php');
// EOF: Mailbeez Customer Insight
?>
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